Last Updated: November 30, 2023

 

1. Introduction

 

Welcome to SnappySnail, a service provided by Pertinacious Holdings, LLC. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services. By using SnappySnail, you agree to the terms outlined in this Privacy Policy.

 

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2. Information We Collect

 

• Personal Information: When you use SnappySnail, we may collect personal information, such as your name, email address, and payment details.

• Letter Content: We do not read or store the content of the letters you create. SnappySnail acts as a fulfillment service and does not retain user-generated letter content.

• Usage Information: We collect information about how you interact with our website, including pages visited, time spent, and features used.

 

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3. How We Use Your Information

 

• Service Provision: We use your personal information to provide our services, including creating, printing, and mailing your letters.

• Communication: We may use your contact information to communicate with you about your account, transactions, and updates related to SnappySnail.

• Improvement of Services: To enhance our services, we analyze usage patterns and user feedback.

 

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4. Information Sharing

 

• Third-Party Service Providers: We may share your information with third-party service providers who assist in delivering our services, such as printing and mailing partners.

• Legal Requirements: We may disclose your information if required by law or in response to a valid legal request.

 

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5. Security Measures

 

We employ industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

 

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6. User Control and Access

 

You can access and update your personal information through your SnappySnail account settings. If you have any concerns or requests regarding your data, please contact us at hello@snappysnail.ai.

 

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7. Changes to Privacy Policy

 

SnappySnail reserves the right to update this Privacy Policy. Users will be notified of any changes, and continued use of our services after modifications constitutes acceptance of the updated policy.

 

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8. Contact Information

 

If you have questions or concerns about this Privacy Policy, please contact us at hello@snappysnail.ai.